Nicole Umphress
Program Management & Operations
- Role
- Head of Operations at HigherPeople
- Location
- Milwaukee, WI, US
- LinkedIn followers
- 500 followers
About Nicole Umphress
I am the person you call when you need to get things done. I genuinely enjoy collaborating and empowering people to do great work. My background is in program management, operations, and education — and I’ve held roles on both the employer and the candidate side. I have extensive experience in driving impactful learning initiatives and positive behavior change through strategic program management. Most recently I led the design and delivery of the design technical leadership programs for IBM’s most acclaimed designers, leading to their recognition from industry bodies for excellence in design career progression. I partnered with C-suite executives to craft leadership development strategies, optimizing talent pipelines to meet a 15% increase in projected leadership roles. I developed comprehensive reports and dashboards that improved leadership pipeline visibility, increasing strategic, data-driven decision-making.
Experience
Head of Operations
Feb 2025 — Present
Optimizing operations to enable company to expand client base- Leading financial strategy- Implementing and refining systems to drive efficiency and revenue growth- Passionate about hiring, strategy, and building high-performing teams.
Education
Loras College
BA, Business Management, Psychology, Public Relations
General Assembly
Product Management (1 week online program)
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