Niki Rowland
Creator Operations Coordinator @#paid
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WORK HISTORY
Creator Operations Coordinator @#paid
Toronto, ON, CA
Manage campaign operations to support active customers- Assist with creator operations to ensure seamless collaborations- Track and document internal process for continuous improvement- Collaborate with Customer Success, Product, Finance, and Revenue Operations teams- Launching creator-first experiences in partnership with PDE- Support in creator pre-sale packaging- Maintain data accuracy and provide real-time updates- Communicate with creators via platform and support desk- Provide support to creators by troubleshooting issues and ensuring a seamless experience on the platform- Gather feedback from creators to improve internal processes and enhance collaboration.
EDUCATION
University of Toronto
Life Sciences
University of Guelph
Bachelor of Arts - BA, English
ABOUT NIKI ROWLAND
CX OPs | Trust & Safety | EdTech | PublishingAs a Creator Operations Coordinator at #paid, I focus on seamless campaign execution and prioritize delivering an exceptional experience for our creators and brands. With devotion to operational excellence, our Creator Operations team drives a cross-functional, strategic impact with speed, precision, scalability, and efficiency. Every day, my mission is to help shape the future of creator marketing! With 4+ years of experience in Trust & Safety and EdTech, I specialize in fostering safe digital spaces and enhancing user experiences. I’m a creative problem solver who thrives on identifying risks, adapting strategic solutions, and driving both personal and brand growth.In Trust & Safety, I focus on content moderation and high-risk mitigation cases involving child safety, self-harm, suicide prevention, and harassment - ensuring platforms remain secure and inclusive. In EdTech, I leverage ICT tools to create engaging, accessible, and individualized learning experiences.My background in the publishing industry has strengthened my ability to navigate complex content landscapes, ensuring quality, accuracy, and responsible storytelling. With expertise in editorial processes and content curation, I understand the impact of words and the importance of ethical content practices.I’m passionate about diversity, inclusion, and equal opportunity in the workplace, believing that innovation flourishes in an environment where all voices are heard.Beyond work, I’m an avid reader, video game enthusiast, and fitness junkie with a BA in English & Creative Writing - always looking to balance creativity with analytical thinking.Let’s connect!
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