Nicolette R
Consultation Agent @ Geek Squad | Tech Consulting
- Role
- Consultation Agent at Geek Squad
- Location
- Wheeling, US
- LinkedIn followers
- 500 followers
About Nicolette R
I\'m an IT Consultant and Technician specializing in end-to-end technical support across…
Experience
Consultation Agent
Oct 2024 — Present · Triadelphia, WV, US
Client-facing professional delivering personalized technical support and exceptional service. Skilled at diagnosing technical issues efficiently to streamline the repair process and enhance client satisfaction. Proficient in leveraging tools like Command Prompt to isolate and test hardware components for faster check-ins.Key contributions include- Building trust and rapport with clients while offering tailored solutions to their tech needs- Supporting corporate goals by driving membership sales and ensuring proper ticketing and documentation for seamless operations- Passionate about bridging the gap between people and technology while continuously honing technical and soft skills.
Education
West Virginia Northern Community College
Associate's degree, Computer and Information Sciences, General
University of North Carolina at Charlotte
Certificate, Full Stack Web Development
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