Nicoletta Marinosci

WORK HISTORY

EDUCATION

ABOUT NICOLETTA MARINOSCI

Language graduate and experienced manager with a solid track record in airport ground operations, customer experience and people development, gained over 30 years in leadership roles at major companies like Alitalia, Swissport and Airport Handling.I’ve led large teams, managed complex passenger and baggage operations, delivered technical and soft-skills training programs, and created high-level service experiences for top-tier clients and VIPs.Throughout my career, I’ve consistently driven operational efficiency, developed human potential, and promoted a culture of diversity and inclusion. I believe in an authentic approach to hospitality, where service excellence is built on empathy, cultural sensitivity, and continuous learning.I’m now looking to bring this expertise into the hospitality and tourism sector, focusing on guest experience, team development and service innovation. Whether in a hotel, a luxury brand, or a training organization, I want to contribute to creating meaningful, memorable experiences.🧩 Specialties:• Strategic planning & process optimization• Customer-centric operations (Top Value & VIP services)• Training design & people empowerment• Gender equity & cultural intelligence• Positive leadership & emotional communication• Fluent in Italian, English, French and Spanish• Experienced international speaker & hospitality advocate Based in Rome – Open to national and international opportunities n••••••••@gmail.com