Nicole Coy
Leveraging Voice of the Customer insights to provide outstanding experiences, craft engaging narratives, and connect the dots between insights and implementation
- Role
- Advisor, Customer Experience at Endeavor Management
- Location
- Tucson, AZ, US
- LinkedIn followers
- 500 followers
About Nicole Coy
Having spent over a decade enabling organizations to deliver exceptional experiences, I am passionate about turning customers into loyal advocates. My specialty is bridging the gap between insights, strategy, and action. I work with marketing, sales, and operations teams, often in complex industries such as healthcare and energy. Specialties: Experience management, journey mapping, user testing, persona development, marketing and growth strategy, lead generation, sales enablement.Certified in Healthcare Marketing Communications and Inbound Marketing.Author of numerous white papers and articles.Experienced leader of webinars, industry presentations, and team workshops.
Experience
Advisor, Customer Experience
Feb 2023 — Present
Part of a group of top-notch marketing and strategy professionals who provide insights and solutions to complex challenges facing hospitals and health systems. My focus areas are helping organizations gather and use customer insights to deliver exceptional experiences and telling compelling stories that connect brands to audiences.
Education
Texas State University
Master's
2004 — 2007
Skills
- Leadership
- Market Research
- Qualitative Research
- Experience Design
- Marketing
- Public Speaking
- Customer Experience Management
- Brand Management
- Healthcare Consulting
- Marketing Strategy
- Strategic Thinking
- Customer Experience
- Crm
- Higher Education
- Strategic Communications
- Strategy
- Strategic Planning
- Brand Architecture
- Quantitative Research
- Marketing Research
- Research
- Data Analysis
- Training
- Physician Relations
- Commercialization
- Organizational Development
- Management
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