Nicole Thraum
Customer & Operations Advisory Manager - KPMG US
- Role
- Manager at KPMG US
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Nicole Thraum
I am a Customer Experience (CX) and Strategy Consultant with a proven track record of helping organizations translate customer insights into measurable business impact. I specialize in assessing current-state CX practices, uncovering actionable insights, and collaborating cross-functionally to improve business processes that drive long-term growth.My experience spans project planning, customer and employee research, workshop design and facilitation, creative problem-solving, end-to-end customer journey mapping, and strategy development for public and private organizations across diverse industries. I bring a human-centered, analytical approach to solving complex challenges.In parallel with client delivery, I serve as a committed organizational leader, contributing to firmwide culture development, thought leadership and innovation, training, and mentorship initiatives. I have helped develop and deliver employee engagement programming, formalize early-career networks, and design and facilitate design thinking and new-hire training in close collaboration with senior leaders and subject matter experts.I am passionate about shaping environments where people do their best work—and where great ideas turn into real, meaningful impact for clients.Microsoft Word | Microsoft PowerPoint | Microsoft Excel | Visio | Mural | Experience Research | Problem-Solving | Executive Presentation & Storytelling | Public Speaking | Systems Implementation | Strong Written & Verbal Communication Skills | Strategic Thinker | Team Builder | Detail-Oriented | Energetic
Experience
Manager
Oct 2025 — Present · New York, NY, US
Education
Washington University in St. Louis
Bachelor of Science in Business Administration, Magna Cum Laude, Operations & Supply Chain Management, Healthcare Management, Minor in Legal Studies
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