Nicolet MacIkanycz
Assistant Vice President - AT&T Office of the President | Customer Experience Leader
- Role
- Assistant Vice President - Office of the President at AT&T
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Nicolet MacIkanycz
In my role as Assistant Vice President for AT & T’s Office of the President, my mission revolves around enhancing customer satisfaction through strategic leadership and operational excellence. At the heart of my approach is a steadfast commitment to customer success, especially in high stakes moments that matter. My global team, which I lead across diverse environments, including union-represented and vendor operations, prides itself on resolving complex issues while passionately striving to enhance both customer and employee experiences. With a focus on root cause analysis and continuous improvement, we collaborate to refine contact center interactions and case management, ensuring they align with the evolving needs of our customers and the dynamic telecommunications landscape. My team and I color outside the lines and take an active role in enabling the future through our Customer Experience Lab centers, where we pilot innovations for AT & T’s consumer contact touchpoints.
Experience
Assistant Vice President - Office of the President
Jan 2022 — Present · Dallas, TX, US
Education
Northern Illinois University
Bachelor of Science
2007 — 2010
Marquette University
International Business, Marketing, Spanish
2005 — 2007
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