Nicole S.

Client Engagement Specialist Iii @Avēsis

Manage and document a substantial volume of call and web-based communications, consistently handling an average of ~60-65 interactions daily. Utilizing clear communication skills to simplify intricate health insurance policies and procedures, resulting in a 20% reduction in member confusion and an improvement in overall member understanding. Maintaining a 95% accuracy rate in delivering prompt and precise responses to health benefits inquiries from both providers and members, ensuring consistent and trustworthy information delivery and fostering increased customer trust. Achieving a 20% reduction in average resolution time for claim inquiries by implementing streamlined processes and leveraging in-depth knowledge of health insurance policies, enhancing overall customer satisfaction.