Nicole S.
Dynamic Professional | Expert in Organizational Skills | Proven Communication and Relationship-Building Skills | HealthCare
- Role
- Client Engagement Specialist Iii at Avēsis
- Location
- West Palm Beach, FL, US
- LinkedIn followers
- 500 followers
About Nicole S.
Healthcare operations professional with 3+ years of experience supporting claims…
Experience
Client Engagement Specialist Iii
Dec 2021 — Present
Manage and document a substantial volume of call and web-based communications, consistently handling an average of ~60-65 interactions daily. Utilizing clear communication skills to simplify intricate health insurance policies and procedures, resulting in a 20% reduction in member confusion and an improvement in overall member understanding. Maintaining a 95% accuracy rate in delivering prompt and precise responses to health benefits inquiries from both providers and members, ensuring consistent and trustworthy information delivery and fostering increased customer trust. Achieving a 20% reduction in average resolution time for claim inquiries by implementing streamlined processes and leveraging in-depth knowledge of health insurance policies, enhancing overall customer satisfaction.
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