Nicole S.
Technical Support | Customer Relationship Management Expert
- Role
- Customer Service Agent at Tollanis Solutions Inc
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
Customer/Client ServiceView LinkedIn profile
About Nicole S.
IT Support Specialist with 8+ years of experience delivering Tier 1–2 support, optimizing…
Experience
Customer Service Agent
Mar 2025 — Present
Resolved 50+ daily inquiries and technical issues with a 95% first-contact resolution rate-Used CRM and ticketing systems to track, document, and resolve issues efficiently-Partnered with IT teams to address escalated technical issues and maintain secure systems.
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