Nicole Kofkoff
Director of Enterprise Operations
- Role
- Director of Enterprise Operations at EXOS
- Location
- Indianapolis, IN, US
- LinkedIn followers
- 500 followers
Experience
Director of Enterprise Operations
May 2025 — Present
As Director of Enterprise Operations, I lead the strategic optimization of end-to-end business processes and cross-functional execution to drive organizational efficiency and scalability. I oversee the Service Desk and Customer Success teams for our enterprise portfolio, ensuring that service delivery is rooted in ITIL best practices and aligned with high-priority corporate goals. By partnering with key stakeholders and leveraging robust governance frameworks, I synchronize tools, resources, and teams to deliver peak performance and seamless operational excellence.
Education
Indiana University Indianapolis
Bachelor of Science (BS), Informatics
2014 — 2016
Indiana University Bloomington
Bachelor of Science (BS), Environmental Management
2011 — 2014
Skills
- Time Management
- Infopath Forms
- Microsoft Excel
- Microsoft Office
- Customer Service
- Training
- Sharepoint
- Agile Methodologies
- Microsoft Word
- Leadership
- Visio
- Research
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