Nicole Skerrett
Regional Operations Manager- East | ACoM | CAM
- Role
- Regional Operations Manager- East at Luxer One®
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Nicole Skerrett
Customer account and operations leader with 15+ years in multifamily and 10+ years in hospitality, driving adoption, retention, renewals, and revenue growth across complex, multi-location environments. I specialize in turning operational challenges into scalable programs that deliver measurable business outcomes.My background spans customer success, strategic account management, and enablement, with deep experience leading training, onboarding, and platform rollouts that accelerate adoption and long-term value. I’m known for stepping into fast-moving environments, aligning priorities quickly, and executing initiatives that support durable growth.I’m most energized by roles focused on customer outcomes, account expansion, and continuous improvement.
Experience
Regional Operations Manager- East
Feb 2026 — Present · Charlotte, NC, US
Drive the growth and daily operations of Luxer One’s premium “Luxer Liaison” service across key East Coast and Canadian markets. Oversee on site package operations for luxury communities, ensuring smooth package management and exceptional customer experience. Build strong client relationships, manage scheduling and workforce operations, onboard new properties, and develop team members as the program scales.
Education
Valencia College
Business Administration and Management, General
Skills
- Hospitality Management
- Resorts
- Apartments
- Hospitality
- Resident Retention
- Customer Satisfaction
- Training
- Property Management Systems
- Leases
- Residential Communities
- Budgeting
- Sales
- Event Management
- Lease Administration
- Adp Payroll
- Property Management
- Property
- Rentals
- Meeting Planning
- Budgets
- Reports
- Front Office
- Revenue Analysis
- Due Diligence
- Management
- Event Planning
- Problem Solving
- Fair Housing
- Yardi
- Blue Moon
- Lease-Ups
- Human Resources
- Concierge Services
- Opening Hotels
- Front Office Development
- Galaxy
- Hotel Management
- Accounts Payable
- Residential Homes
- Front Office Support
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