Nicole Siemek
Customer Care Supervisor
- Role
- Customer Care Supervisor at Wallenius Wilhelmsen
- Location
- Baltimore County, MD, US
- LinkedIn followers
- 500 followers
About Nicole Siemek
Strategic, results-driven Customer Care and Operations leader with 15+ years of experience leading teams, optimizing workflows, and driving KPI improvements across industries including Automotive, Food & Beverage, Defense, and Logistics. Skilled at standardizing processes, resolving escalations, and building collaborative, safety-first environments that consistently deliver operational excellence and superior customer experiences.
Experience
Customer Care Supervisor
Jan 2022 — Present · Sparrows Point, MD, US
Lead and develop a high-performing Customer Care team in the VPC, promoting cross-training, safety compliance, and continuous improvement. Authored and standardized 60+ operating procedures and work instructions, reducing errors and ensuring operational consistency. Serve as an escalation point for critical accounts, resolving VIN status issues, service delays, and discrepancies to maintain customer satisfaction and KPI performance. Analyze VPC workflows to identify inefficiencies, implement improvements, and optimize operational continuity. Provide actionable insights through operational reporting and executive support, enabling data-driven decisions for production planning and resource allocation.
Skills
- Supply Chain Management
- Pricing
- Microsoft Office
- Key Account Management
- Salesforce.com
- Food Safety
- Logistics
- New Business Development
- Negotiation
- Budgets
- Food
- Crm
- Customer Service
- Lean Manufacturing
- Six Sigma
- Baan
- Procurement
- Mrp
- Sap
- Purchasing
- Value Stream Mapping
- Inventory Management
- Process Improvement
- Inventory Control
- Product Development
- Manufacturing
- Analysis
- Microsoft Excel
- Leadership
- Strategic Planning
- Supply Chain
- Cross-Functional Team Leadership
- Team Building
- Forecasting
- Continuous Improvement
- Food Industry
- Demand Planning
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