Nicole Shores
Customer Success at DataSnipper
- Role
- Customer Success Manager at DataSnipper
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Nicole Shores
Enterprise Customer Success Manager operating in complex, multi-stakeholder environments where adoption, retention, and growth require structure and strategy. Experience partnering with marketing, audit, finance, and public sector teams to modernize workflows, streamline documentation processes, and translate technology into measurable operational impact. Background includes leading large-scale onboarding programs, driving multi-product adoption, navigating executive conversations, and owning renewals and expansions tied directly to business outcomes. Known for being proactive, process-oriented, and comfortable in revenue discussions - with a focus on building long-term partnerships that position Customer Success as a strategic growth driver.
Experience
Customer Success Manager
May 2025 — Present · New York, NY, US
Manage a portfolio of mid-market and enterprise audit, accounting, and public sector clients, helping teams adopt AI-powered automation directly within Excel to improve documentation workflows. Lead onboarding, align with executive stakeholders, and support renewals and expansions connected to clear efficiency gains and broader product adoption. Develop practical enablement resources and structured success plans that elevate Customer Success from day-to-day support to a true strategic partner.
Education
Florida State University
Bachelor of Science (BS), Business Management/Hospitality Administration
Skills
- Food & Beverage
- Customer Service
- Opera
- Revenue Analysis
- Menu Development
- Social Media Marketing
- Catering
- Pos
- Marketing
- Public Speaking
- Resorts
- Social Media
- Time Management
- Hospitality Management
- Cashiering
- Microsoft Excel
- Powerpoint
- Mac Os X Server
- Hotsos
- Teamwork
- Hubspot
- Food Cost Management
- Food Preparation
- Event Planning
- Event Management
- Access
- Leadership
- Restaurants
- Menu Costing
- Microsoft Office
- Sales
- Communication
- Photoshop
- Microsoft Powerpoint
- Servsafe
- Hospitality Industry
- Salesforce.com
- Food Safety
- Food Service
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