Nicole Scruggs

About Nicole Scruggs

With over 20 years of professional experience, including 2.5 years as Director of Customer Success at Legato Security, I specializes in team leadership, development, and business relationship management. I work to align customer success strategies with business goals, enabling the organization to deliver exceptional value to clients. My efforts are focused on fostering meaningful client partnerships and empowering teams to drive collaborative success. At Legato Security, I contribute actionable insights and strategic direction to enhance client outcomes and organizational growth. My commitment to building strong, cohesive teams is key to achieving shared objectives and maintaining high standards of service excellence.

Experience

1. Senior Customer Success Manager

   Tracer

   Oct 2025 — Present

   Senior Customer Success Manager with experience managing high-value customer portfolios and driving retention, adoption, and expansion. Skilled in building executive relationships, identifying growth opportunities, and translating business needs into scalable solutions.I operate as a strategic advisor to my customers and a trusted partner internally. My approach blends data, empathy, and execution to create long-term success for both clients and the business.

Education

• Weber High School

  High School Diploma

  1999 — 2002