Nicole Sauer
Director | AVP | Sales Executive | People Operations | Workforce Transformation | Human Resources Analytics | Finance Modernization | Customer Care Systems and Tools Automation
- Role
- General Manager Converged Loyalty and Sales at AT&T
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Nicole Sauer
Summit Award winner 2023 for top 3% company wide. Leads Nationwide Fiber Sales and Service team- new fiber acquisition, wireless, and video sales. Maniacal focus on customer service has improved customer resolve rate, eliminating unnecessary repeat calls to create better workforce efficiencies/ cost leadership. Previously, as a senior-level workforce planning and employee lifecycle leader, I led significant culture and operational change through HR analytics, positioning the organization for scalable growth. Aligned organizational transformation with business strategy empowering teams to achieve extraordinary outcomes. As a Board and Executive team partner, I serve as partnership builder, thought leader, and people/workforce advocate. I leverage data to develop and execute strategic initiatives (attraction, inclusion, retention) which innovate and transform the Employee Experience. My impact is comprehensive, from operations to the C-Suite.HIGHLIGHTS$12M annual cost reduction in workforce management34% decrease in new hire onboarding time41% improvement in candidate quality40% reduced attrition rateData makes me happy. Researching the global competitive landscape, I develop an understanding of cost-competitive advantages to enable expansion of the corporate footprint, positioning the firm for optimal geographic market opportunities and cost structures.Applying extensive experience developing and leading global and remote teams, I build transparency and cross-functional engagement aligning the firm for positive change. I push the envelope and challenge the norm knowing there is always room for improvement and our employees deserve it. Strategic Planning | Sales Operations | Project Management | Employee Engagement | Employee Lifecycle | Workforce Transformation | Workforce Operations | Culture Change | Workforce Planning | Organizational Design (OD)| Talent Management | Data Analytics
Experience
General Manager Converged Loyalty and Sales
Jan 2025 — Present
Education
East Texas A&M University
Master of Business Administration - MBA, Finance and Financial Management Services
Western Kentucky University
Bachelor of Science - BS, Finance, General
2018
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