Nicole Santopetro

Experience

1. Various Roles Sr Recruiter, Ta Lead, Recruitment Manager

   Optum

   Aug 2016 — Present

   Recruited for business operations and clinical roles within all Optum Businesses; Optum Health, Optum Insights, and Optum Rx.• As a Recruitment Manager managed a team of approximately 14 recruiters and 1 team lead.• As a Team Lead managed approximately 8 recruiters. • Hired and trained new recruiters. Provided coaching, guidance and support. • Identified opportunities for process improvements and created tools for recruitment efficiency.• Leveraged data and analyzed trends to resolve conflicts and remove obstacles for both recruiters and the business. • Managed team capacity, allocation of requisitions and market alignment. Monitored capacity daily and adjusted as needed due to recruitment volume changes.• Managed individual goals and performance against corporate metrics. Conducted audits, reviewed recruiter scorecards and held weekly 1x1’s to discuss performance, strengths and development opportunities. • Reviewed and approved offers. Coached and trained recruiters on offer best practices and how to be a consultant with the business. • Held team meetings to foster collaboration and increase team engagement. • Provide recruitment team and business leadership with various recruitment reports. Shared wins and pro-actively identified areas of opportunities with recommendations. • Developed strong relationships with People Business Partners and key business stakeholders. Resolved recruitment concerns and issues using data and feedback on trends. • Developed a strong partnership with TA Souring to develop strategies for hard to fill and over SLA requisitions. • Delivered sourcing training to recruiters during my time as a Recruitment Manager and Team Lead.• Advocate for all re-deployed and internal employees. • Influence culture change around Inclusion and Diversity by presenting a diverse candidate slate and mitigating unconscious bias.

Education

• Stony Brook University

  BS

• Stony Brook University

  Master of Business Administration - MBA

Skills

• Talent Acquisition
• Peoplesoft
• Visio
• Management
• Airs Trained
• Internet Recruiting
• Process Improvement
• Taleo
• Consulting
• Sharepoint Server
• Microsoft Office Sharepoint Server
• Linkedin Recruiter
• Outlook
• Applicant Tracking Systems
• Sharepoint
• Human Resources
• Coaching
• Interviews
• Recruiting
• Mentoring
• Training
• Icims
• Cross-Functional Team Leadership
• Ms Project
• Organizational Development
• Crm
• Hiring
• Executive Level Relationship Building
• Talent Management
• Project Management
• Leadership
• Talent Plus
• Employee Relations
• Microsoft Word
• Airs Certified
• Sap
• Microsoft Excel
• Sourcing
• Microsoft Project
• Strategic Planning