Nicole R.
Healthcare Operations Leader | Quality & Efficiency Improvement | Team Optimization | Patient Support Services | Lean Six Sigma | Clinical Operations
- Role
- Operations Manager at ABS Kids
- Location
- Rancho Cucamonga, CA, US
- LinkedIn followers
- 500 followers
About Nicole R.
Healthcare operations leader with over 10 years of experience driving quality, compliance, and performance in fast-paced, mission-driven environments. I’ve led cross-functional teams, implemented scalable systems, and partnered with clinical and administrative stakeholders to optimize workflows and improve outcomes.My background spans behavioral health, oncology support, transplant compliance, and utilization review. I bring strengths in regulatory alignment, SOP development, KPI tracking, and stakeholder communication. Whether working in start-up settings or within large health systems, I thrive in environments where collaboration, problem-solving, and continuous improvement are key.Certified in Lean Six Sigma and project management from SSGI, with a passion for building efficient, people-centered systems that support both patients and teams.
Experience
Operations Manager
Jan 2026 — Present · Rancho Cucamonga, CA, US
Education
UC Santa Barbara
Bachelor of Science - BS, Biopsychology
2009 — 2013
Skills
- Medical Records
- Leadership
- Written Communication
- Applied Behavior Analysis
- Microsoft Powerpoint
- Editing
- Medical Terminology
- Proofreading
- Data Entry
- Oral Communication
- Utilization Review
- Typing
- Quality Patient Care
- Training
- Computer Literacy
- Reading Comprehension
- Electronic Medical Record (Emr)
- Phlebotomy
- Microsoft Word
- Adult Cpr
- Healthcare
- Hipaa
- Cpr Certified
- Time Management
- Quality Assurance
- Workers' Compensation Claims
- Customer Service
- Public Speaking
- Therapists
- Quality Auditing
- Powerpoint
- Microsoft Excel
- Health Insurance
- Microsoft Office
- Mental Health
- Psychology
- Insurance Claims
- Employee Training
- Team Building
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