Nicolas Lerch
Department Lead Customer Success @Flexecharge
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WORK HISTORY
Department Lead Customer Success @Flexecharge
Munich, DE
The FLEXECHARGE teams Customer Success, Customer Support, and Technical Project Management come together in one department. We ensure successful rollout FLEXECHARGE\'s solutions and services to Charge Point Operators across Europe.Within my role, I define, align and execute the department’s long-term strategy to support FLEXECHARGE’s growth goals, setting up processes, and building scalable structures for enterprise-level customer engagement.Key responsibilities:> Oversee and align the activities of Customer Success, Customer Support, and Technical Project Management.> Develop and execute the departmental growth strategy with dedicated leadership, tools, and processes for each team.> Drive initiatives to enhance customer experience, increase operational excellence, and scale services to meet enterprise client demands.> Collaborate cross-functionally with Product, Sales, and Software Engineering to ensure seamless solution delivery and customer satisfaction.> Build and nurture a high-performing, customer-centric culture across all teams.
EDUCATION
WU (Vienna University of Economics and Business)
Exchange Semester, Sustainability & Project Management
Rotterdam School of Management, Erasmus University
Master of Science, Global Business & Sustainability
University of Groningen
Minor, Psychology in Society
University of Groningen
Bachelor of Science, International Business
SKILLS
ABOUT NICOLAS LERCH
The global climate fight will be won or lost within this crucial decade. One thing is certain: Those that give up, are sure to lose. So let\'s fight and win for the eight billion members of our human family and for generations to come.\"- AntĂłnio Guterres, UN Secretary General
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