Nicole Peratt

About Nicole Peratt

With almost eight years of experience in customer service, training, and leadership roles at LinkedIn, I am a Manager of Executive Escalations who leads a team of specialists in handling complex and sensitive issues from our members and customers. I have a proven track record of improving the quality, efficiency, and satisfaction of our support operations, as well as developing and delivering training programs for new hires, existing staff, and cross-functional teams. I am passionate about providing exceptional service and solutions to our users, as well as empowering and developing my team. I have a background in graphic design, which enables me to communicate effectively and creatively with diverse audiences and stakeholders. I have also honed my skills in presentations, customer engagement, and mentoring, which I leverage to resolve escalations, collaborate with internal and external partners, and coach my direct reports and peers. I am looking for new opportunities to leverage my skills and expertise in customer service and escalation management, and to join a dynamic and inclusive organization that values collaboration, innovation, and growth.

Experience

1. Manager 2, Executive Escalations

   Linkedin

   Oct 2023 — Present · Omaha, NE, US

Skills

• Recruiting
• Store Operations
• Time Management
• Visual Merchandising
• Store Management
• Customer Experience
• Temporary Placement
• Medical Staffing
• Merchandising
• Inventory Management
• Microsoft Office
• Leadership
• Permanent Staffing
• Apparel
• Training
• Sales
• Hospitality
• Contract Recruitment
• Teamwork
• Team Leadership
• Driving Results
• Temporary Staffing
• Team Building
• Customer Service
• Account Management