Nicole Naslund
Senior Director of Oracle Client Services, Argano
- Role
- Senior Director of Oracle Client Services at Argano
- Location
- Napa, CA, US
- LinkedIn followers
- 500 followers
About Nicole Naslund
With over 25 years of experience, I am a strategic leader in Client Services, focused on aligning enterprise technology solutions with business goals to drive performance, profitability, and long-term value. As Sr. Director of Client Services at Argano, I help organizations of all sizes navigate complex digital transformation journeys by leveraging JDE, EBS, Oracle Cloud, and integrated cloud technologies.In my current role, I serve on the Senior Leadership Team, where I lead initiatives that improve client engagement, develop consulting talent, and enhance service delivery operations. My focus is on creating exceptional client experiences, ensuring high-value outcomes, and fostering strong, trust-based partnerships that grow over time.Notable achievements include: Building and leading a global client services practice Developing and mentoring top-performing consulting teams Helping organizations across the U.S. and internationally optimize business processes through Oracle Cloud ERP, SCM, and CXA natural problem solver, I’m passionate about operational excellence and proactive client engagement. Throughout my career, whether as an Engagement Manager, Senior Business Analyst, or Consultant, I’ve focused on business impact through technology, process optimization, and strategic guidance.Core Expertise: Client Services Strategy | Customer Success | Global Account Management Oracle Cloud ERP | JD Edwards | Digital Transformation Business Process Optimization | Enterprise Performance Management Team Leadership | Talent Development | Cross-functional Collaboration Business Growth Strategy | Client Management Oversight | CRMI thrive in dynamic environments where collaboration, innovation, and client value are at the center of every decision.
Experience
Senior Director of Oracle Client Services
Dec 2021 — Present · Napa, CA, US
Responsible for managing and growing a global practice and building a team helping clients around the globe to maintain and transform their business process within the Oracle Cloud ERP and EPM software. Member of the Senior Leadership Team\'s daily operations, coordinate Consultants\' training/career development, and improve the sales cycle. Collaborate with the People Team, Oracle Tower, and CSC India, Mexico, and Argentina to recruit top-tier consultants. Consistently drive bottom-line results by developing growth plans which include services from all parts of the Argano 4 Oracle tower and ensuring proper implementation of growth strategies while leveraging Argano offerings outside the Argano 4 Oracle tower. Direct and participate in MS Team process improvement initiatives and assist Delivery Managers to assign resources to support clients.
Education
University of Phoenix
Bachelors, Global Business Management
2005 — 2007
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