Nicole Miles
Director of Learning and Development
- Role
- Learning and Development Manager, Certified Instructional Designer at Structural Group, Inc.
- Location
- Columbia, MD, US
- LinkedIn followers
- 500 followers
Experience
Learning and Development Manager, Certified Instructional Designer
Apr 2022 — Present
Manage compliance with internal and/or external training and certification Requirements for 2500 employeesMaintain a deep understanding of internal and external requirements and credentialing for employees. Incorporates them into effective approaches to credentialing employees.Find the strategic value of internal/external requirements and credentialing and advocate for the valuable application of them. Manage Records and Reporting tools/systems. Effectively report records to leadership and other stakeholders.Review and QC other\'s training products and training events. Facilitate the implementation of employee credentialing programs across various companies and 20+ branches. Aware of the purpose and value of both internal learning and development programs and external qualifications. Understand the motives and concerns of various stakeholders. Effectively use that knowledge to facilitate the implementation of employee credentialing programs. Produce and present an annual report of training hours by title and division. Include cost of employee time for each. Differentiate by internal requirements, customer requirements, regulatory requirements. Also by technical vs safety vs leadership/professional skillsAct as a beacon of the company operating principles in both behaviors modeled and in interactions. Work with leaders and other stakeholders to define their needs and requirements, and facilitate their compliance with requirementsTrain, develop, and lead direct reports as necessarySupport ends users of systemsPerform detailed QC on training products and systemsMaintain systematic detailed QC on training systemsDebug to identify the source of issuesUnderstand authoring tools, LMS, Training Records Systems, and end user devices, including the flow of data to and from the SystemsActively maintain awareness of user experience and suggest corrections to the way training are authored and publishedPartner with technical experts to address issues
Education
Towson University
Bachelor of Arts (BA), Psychology
2010 — 2013
University of Maryland Baltimore County
Instructional Systems Development Certificate
2019 — 2020
University of Maryland Baltimore County
Master of Arts - MA, Adult and Continuing Education and Teaching
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