Nicole McDonagh
Operations Delivery Manager, New Business @CNO Financial Group
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WORK HISTORY
Operations Delivery Manager, New Business @CNO Financial Group
Led the $5M+ return on equity (ROE) enterprise transition of new business operations from onshore to offshore delivery, managing vendor onboarding, knowledge transfer, service-level performance, and risk controls across 160 new business processes, while minimizing disruption to field partners and customers.•Prepared executive-level updates and recommendations on project status, operational risk, and financial outcomes for senior leadership.•Delivered $436K+ in annualized ROE savings through AppRei initiatives, automation (bots/STP), and workflow redesign, with additional savings projected through ongoing enhancements.•Accountable for a multi-initiative operational projects spanning automation, ROE programs, service-level remediation, and process modernization, balancing capacity, risk, and delivery across concurrent workstreams.•Established and maintained SOX and key operational controls supporting financially material processes, including stale-dated policies, rewrites, suspense accounting, inventory oversight, and compliance processes throughout a high-risk vendor transition period and after.•Directed cross-functional governance forums and decision sessions to address: vendor performance gaps, backlog remediation, service-level recovery, escalating risk appropriately, and driving accountability.•Developed and led a coordinator-based operating model, shifting administrative and oversight responsibilities to the NB Coordinators as process leaders, strengthening scalability and leadership depth.•Led a high-volume team that processed a record-breaking applications in 2025, achieving the highest New Annualized Premium (NAP) on record for both our direct-to-consumer and worksite divisions.
EDUCATION
Wheeling High School
High School
University of Dayton
Biology, General, Math
Loyola University Chicago
Bachelor of Management, Business Administration and Management
Harper College
Associate’s Degree, Business Administration and Management, General
SKILLS
ABOUT NICOLE MCDONAGH
Results-oriented leader with 13+ years of experience in insurance operations. Proven ability to enhance operational efficiency, drive strategic improvements, and lead large-scale teams in dynamic environments. Adept at identifying opportunities for improvement, implementing technology-driven solutions, and delivering superior support for agents and customers in life, health, and annuity business lines. Expertise in process optimization, compliance, and improving the agent/customer experience.
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