Nicole Klein
Instructional Designer - Sales Enablement, Talent Development
- Role
- Instructional Designer at Kaseya
- Location
- Miami, FL, US
- LinkedIn followers
- 500 followers
About Nicole Klein
High-performing teams don’t happen by accident. Strategic learning and intentional development play a key role in how they’re built - and that’s the work I love to do. With 9+ years of experience in education, facilitation, and enablement, I specialize in making information clear and tangible for diverse audiences. My background across museums, academic institutions, correctional education programs, nonprofits, and corporate environments has shaped a consistent approach: learning must extend beyond delivery and translate into lasting capability and retention. At Kaseya, I advanced from Program Manager to Instructional Designer, leading global sales enablement initiatives for more than 1,500 professionals worldwide. I design role-based enablement programs and learning solutions that translate complex products, systems, and AI-driven outputs into clear, usable performance behaviors for sellers and specialists. My work spans standalone eLearning (Articulate Rise), instructor-led and blended programs, scenario-based training, and post-training reinforcement strategies. In partnership with Product, Sales, and Operations leaders, I ensure learning solutions are accurate, scalable, and aligned to measurable business outcomes. I’ve also designed on-stage content for major Kaseya company events, including Mid-Year Meetups (2023 and 2024) and Sales Kickoffs (2024–2026). Always happy to connect with others focused on thoughtful learning design.
Experience
Instructional Designer
Jun 2025 — Present · Miami, FL, US
Designs scalable onboarding and enablement programs that improve sales readiness and support quota attainment across global Sales organizations.• Translates complex technical and operational concepts into practical learning journeys, including workshops, playbooks, microlearning, and performance support assets.• Collaborates with cross-functional stakeholders (Sales, Product, Marketing, and Enablement) to align training with business goals and field performance needs.• Analyzes learner feedback and performance data to iteratively improve engagement, adoption, and effectiveness.• Leverages AI tools to enhance instructional design, content creation, storyboarding, assessment development, and learner engagement.
Education
The Honors College at Miami Dade College
Associate of Arts - AA, History
2011 — 2013
University of Florida
Bachelor of Arts - BA, History
2013 — 2015
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