Nicole J.
Manager, Retirement Customer Care Team @ Gusto
- Role
- Manager, Customer Support at Guideline
- Location
- Scottsdale, AZ, US
- LinkedIn followers
- 500 followers
About Nicole J.
I bring a strong blend of operational expertise and customer empathy to supporting 401(k) plan sponsors through complex plan administration. I’m especially passionate about turning feedback into scalable process improvements that benefit both clients and internal teams. I enjoy solving complex problems, collaborating cross-functionally, and driving improvements that create more efficient, consistent, and customer-centric outcomes.
Experience
Manager, Customer Support
Aug 2024 — Present · San Diego, CA, US
Education
California State University, Northridge
Public Relations, Journalism
2006 — 2010
Skills
- Social Media Marketing
- Print on Demand
- Holistic Health
- Crm Databases
- Journalism
- Office Management
- News Writing
- Executive Administrative Assistance
- Social Media
- Product Placement
- Child Development
- Email Marketing Software
- Public Relations
- Marketing
- Qualitative Research
- Creative Writing
- Customer Service
- Due Diligence
- Leadership
- Marketing Communications
- Child Nutrition
- Business Development
- Nutritional Counseling
- Sales
- Infant Nutrition
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