Nicole Joanlanne
Ticket Services & Technology Coordinator @Tampa Bay Rays
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WORK HISTORY
Ticket Services & Technology Coordinator @Tampa Bay Rays
St. Petersburg, FL, US
Support ticketing operations and technology that drive the game-day experience at Tropicana Field. Oversee setup, testing, and functionality of ticket scanners and mobile ticketing systems while troubleshooting ticketing and entry issues for staff and fans. Serve as a key point of contact for gate staff and internal teams, providing support for the MLB Ballpark app, Tickets.com/ProVenue, and other ticketing platforms. Coordinate hiring, training, and scheduling of game-day staff, testing new ticket products, and supporting ticket sales and service initiatives.
EDUCATION
University of Tampa
Bachelor of Science - BS, Sport Management
Wyoming Seminary College Preparatory School
High School Diploma
ABOUT NICOLE JOANLANNE
Experienced in ticketing operations, data analysis, and guest services. Skilled in streamlining processes, developing reports, and managing technology-driven ticketing solutions. Passionate about leveraging data insights to enhance visitor experiences and drive operational efficiency.
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