Nicole Hepworth
Director | Senior Business Operations & People Programs Leader | Strategy, Culture & AI Transformation | Organizational Health & Executive Enablement | Microsoft
- Role
- Sr Business Manager Global Payments, Governance and Cybersecurity at Microsoft
- Location
- Bellevue, WA, US
- LinkedIn followers
- 500 followers
About Nicole Hepworth
Senior Business Manager with Chief-of-Staff–scope experience operating as an extension of…
Experience
Sr Business Manager Global Payments, Governance and Cybersecurity
Sep 2022 — Present · Redmond, WA, US
Strategic advisor and operational strategist to VP and Partner-level leaders in a 170+ FTE organization within a FTE global division. Led enterprise planning, KPI monitoring, AI adoption, budget governance, business operations, and cultural transformation across Global Payments, Governance, and Cybersecurity- aligning people, systems and strategy to deliver measurable impact.Key Achievements- Advanced AI adoption by 18%(above company average) by designing scalable skilling programs for engineering, product, and data science teams- Managed a $40M portfolio (vendor, license, and cloud) and delivered $1.1M in cost savings through vendor optimization and contract negotiations- Improved employee belonging by 12% through culture diagnostics, behavioral modeling, and manager enablement strategies adopted by 500+ employees- Increased operational efficiency by 20% by redesigning planning frameworks and business processes- Led end-to-end delivery of the FY25 Global Payments Strategy Forum, aligning 20+ stakeholder groups on strategic priorities and accelerating execution.
Education
Lesley University
Masters of Education
Washington State University
Bachelor of Arts - BA
University of Washington
Professional Certificate
Skills
- Educational Technology
- Teaching
- Curriculum Design
- Teacher Training
- Staff Development
- Curriculum Development
- Special Education
- Educational Leadership
- Community Outreach
- Classroom
- Nonprofits
- Literacy
- Classroom Management
- Elementary Education
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