Nicole Degraff

About Nicole Degraff

Operations lead professional skilled with problem solving and responsive to meet the needs of clients, staff and management. Resourceful and adaptable to any office environment. Possess organizational skills and the ability to handle multiple priorities and meet deadline schedules. Attentive to detail and prompt to take corrective action if needed. Motivated to assume increasing levels of responsibilities with a sense of dedication to colleagues and company goals.

Experience

1. Director of Operations

   Worldclaim

   Jan 2008 — Present

   Oversee the daily operations and sales of an International Public Adjusting Firm.• Human Resource Management responsible for interviewing, hiring, job placement and up to date record retention. • Execute and oversee standards, policies, and procedures for performance evaluation and employee incentive plans.• Responsible for marketing initiatives, including social media initiatives, development of brochures and marketing materials and assistance with website design and implementation.• Monitor company budget to guarantee all quarterly and yearly goals are met• Managed all aspects of billing, A/R and A/P general ledger postings, and payroll processing while maintaining deductions and administration of benefits, including health insurance, life insurance, and dental insurance.

Education

• Utica University

  B.S Management, Management, Human Resources

  2003 — 2007

Skills

• Negotiation
• Operations Management
• Personnel Management
• Sales Management
• Claim
• Payroll
• Insurance
• Budgets
• Recruiting
• Sales
• Customer Service
• Strategic Planning
• Risk Management
• Management Consulting
• Interviews
• Coaching
• Marketing
• Policy
• Claims Management
• Management
• Team Building
• Human Resources
• Employee Benefits
• Training
• New Business Development
• Contract Negotiation