Nicole G.
Operations Management
- Role
- Practice Management Ii (Operations) at FIS
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Nicole G.
Business Operations Strategist · ERP & Microsoft 365 Expert · BI & Data…
Experience
Practice Management Ii (Operations)
Nov 2022 — Present
Lead strategic administration of BI and SaaS platforms including Microsoft 365, Smartsheet, Power BI, and internal knowledge repositories, supporting system stability and scalability for 100+ users • Oversee change management and business continuity across ERP-adjacent systems, partnering with cross-functional teams to resolve issues, enhance integrations, and meet evolving operational needs• Delivered three departmental reorganizations and over 100 workflow automations, eliminating redundancies and boosting cross-team efficiency through structured process modeling• Built and maintained a centralized documentation ecosystem with over artifacts, implementing version control and audit-readiness standards across SOPs, test scripts, and training materials• Designed data-driven dashboards that translate sales pipeline and operational trends into strategic insights, informing quarterly planning, resource allocation, and leadership decision-making • Developed scalable project management frameworks to support cross-functional initiatives, integrating Smartsheet and SharePoint for task tracking, resource planning, and milestone visibility • Revamped onboarding and training programs to improve scalability, cutting ramp time by 50% and increasing new hire satisfaction by 45% through feedback cycles and productivity tracking
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