Nicole Dubois

Customer Success Manager @Ketsen Networks

Tooele County, UT, US

Ensuring customer success across multiple projects and countries. My primary focus is maintaining relationships and driving results for our partners and with suppliers, vendors, and contractors both domestically and internationally.Administration of multiple projects for the executive leadership team. This includes organization and communication of priorities for software, hardware, and multiple product design teams, international priorities for six countries outside the United States in varying levels of activation, discovery and launch of multi dwelling unit projects for large suburban cities, and coordination across all outside departments - Supply Chain, Marketing, Training, Install, and Planning. Coordinating with manufacturers and suppliers to drive on time production and delivery schedules. Optimizing products and processes to streamline deployment models for manufacturing, installation, and continued operation. Production forecasting coordination with executive leadership and Supply Chain.Maintenance and management of a documentation repository for use by contract manufacturers and internal staff. Editing and updating specs and included data per the requirements of each manufacturer/designer. Prepare and deliver presentations to senior leadership, management, and stakeholders.

University of Phoenix

Bachelor's degree, Business - Project Management