Nicole Q. Dobbs

Maryland Transit Administration-director of Training and Development @Maryland Department of Transportation

Baltimore, MD, US

Continuing on a path of success in the education sector, I manage 52 diverse staff and oversee professional development for three divisions by partnering with HR in career succession planning, talent gap identification, and business continuity and culture cultivation initiatives, garnering impressive employee retention rates.Prioritizing compliance, office efficiency, and training and safety levels, I lead staff in the certification process for sexual harassment curriculums, implementing upgraded payroll platforms, training staff and senior managers throughout the agency, and transitioning outdated learning platforms to modern options by collaborating with vendors and IT stakeholders.Together, we drove these remarkable outcomes while generating significant profits:Attained millions of dollars in revenue, a substantial YoY increase, by optimizing operations, leading training efforts, and adding transportation services.Trained 158 operators in a year by crafting a tri-weekly admissions cycle and collaborating with the executive team to include staffing plans within bus operator instructional programs. Accomplished 100% in student success rates for Strayer degree work programs, representing the highest enrollment in transportation business units by conducting in-person and virtual meetings, mobilizing teams in divisional training, promoting program attributes via email and newsletters, and addressing questions.Gained +85% in performance and boosted 80% of skills by streamlining workflows, collaborating with labor relations and EEOC teams regarding performance standards, and coaching staff in student observation, learning styles, and teaching methods.Collaborating with this team of top-notch professionals at The Maryland Transit Administration has allowed me to explore the breadth and depth of an educational career path.

University of Maryland Eastern Shore

Bachelor's of Science

Chestnut Hill College

Master of Science - MS