Nicole D.
Senior Support Consultant @ LinkedIn | Technical Support, Communication
- Role
- Senior Support Consultant at Linkedin
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
About Nicole D.
As a Senior Support Consultant at LinkedIn with over eight years of experience, I contribute to empowering professionals and organizations by providing high-quality technical and non-technical support for LinkedIn Corporate Solutions. My expertise spans client communication, issue escalation, and process management within a queue-support model, ensuring daily targets and high service standards are met. Working closely with cross-functional teams, I have supported the launch of Dynamics, a LinkedIn-Microsoft integration, and leveraged my proficiency in Salesforce to enhance client solutions. I also mentor new hires, fostering a collaborative and inclusive environment aligned with LinkedIn\'s core values of innovation and integrity. My focus remains on delivering impactful solutions that help clients achieve their goals while driving organizational success.
Experience
Senior Support Consultant
Feb 2022 — Present · Omaha, NE, US
Education
Metropolitan Community College
In progress
2017
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