Nicole C.
Director, Acquisitions @Home Partners Of America
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WORK HISTORY
Director, Acquisitions @Home Partners Of America
Chicago, IL, US
Implement detailed monitoring of program performance against deliverables using Asana, Zoho, and Excel, and ensuring transparency and efficiency. Supervise 5-8 direct reports (2 managers), approve earnest money/wires up to $50K and invoices up to 150K. Manage tech requests and process improvements, assist with dispatching properties, sign/notarize documents, and attend conferences to market program. Train managers on reporting systems (zoho), coordinate transition to Zoom phones, and create workflows for a new Customer Service Team of 3-Converted 10% of qualified renters to homeowners by leading launch of “Already Home” program and creating standard operating procedures, program guides, and workflows; expect 20 sold properties for a total of $10.4M and net proceed benefit of $818K-Enhanced operational effectiveness by collaborating with 3rd party vendors to manage disposition properties within given SLAs, streamlining both teams, documenting processes, and creating new processes-Contributed to testing and design of new internal operating system for department.
EDUCATION
University of Illinois Urbana-Champaign
Bachelor's degree, Marketing/Marketing Management, General
ABOUT NICOLE C.
Experienced Acquisitions Director with 11+ years leading innovative programs and driving operational excellence. Strong skills in process improvement, team building, and performance monitoring, with a proven track record of implementing cost-effective solutions and enhancing team collaboration. Committed to delivering exceptional results in dynamic environments.
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