Nicole Clark
Technical/Application Support. Client focused with experience in product support, triaging, troubleshooting, updating knowledge base articles, and routing cases to the appropriate group.
- Role
- Application Support Technician Ii at Avidex
- Location
- Clayton, NC, US
- LinkedIn followers
- 500 followers
About Nicole Clark
I am a Application/Technical Support Analyst known to be customer-focused with a strong…
Experience
Application Support Technician Ii
Sep 2023 — Present · NC, US
Building and configuring computer systems, including server hardware and software componentsConducting onsite installations of service systems and while adhering to deployment standardsValidating and testing computer system configuration to ensure optimal performanceAssisting the project team in coordinating implementation efforts among subcontractors, customer staff, and project stakeholdersManaging technical documentation for team members to provide clear functionality and technical requirements for team membersActively participate in implementation meetings with other departments to understand project requirementsHandling installation support escalations while onsite at customer locationsProviding customer training on system operations and functionality
Education
Fayetteville State University
Bachelor of Science (BS), Business Administration and Management, General
1988 — 1993
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