Nicole Chisholm

About Nicole Chisholm

I have over 20 years of progressive growth in the financial services industry where I have proven success in driving operational strategies and leading high-performing teams. As a leader, I have had the opportunity to interact with many different people and have been able to lead change while building long lasting relationships with my team and customers. One of my favorite things to do is coach and mentor my team by connecting with their passion for working to help them achieve their goals along with the organization\'s goals. Passion, focus, intensity and steadfastness are all qualities that I possess that have helped me achieve success inside and outside the office. I enjoy solving problems, learning new things and I thrive at working in a fast-paced team environment. I am very detailed oriented, flexible to change and have the ability to work with people across all levels of the organization. When I\'m outside of the office, I\'m committed to serving others in civic organizations like my sorority. I love the arts! I play the piano, flute, oboe and piccolo. I also love animals, fashion, makeup, history, traveling and dining at the latest restaurant. If you believe that I can be of assistance to you please connect with me or send me a message.My specialties include:*Operations Management*Mortgage Lending*Regulatory Compliance *Consumer Operations*Process Improvement*Lean Six Sigma*Project Management*Change Management *Risk Management *Escalations & Issue Management *Data Collection *Data Analytics & Reporting*Consumer Analytics*Executive Presentations *Strategic Planning *Business Continuity Planning*Quality Assurance* Cross-functional Leadership *Hiring*Training *Coaching*Team Building

Experience

1. Senior Director, Technology Solutions Delivery - Usis Commercial

   Equifax

   Jan 2026 — Present · Atlanta, GA, US

   Lead service delivery functions, change management and operations management ensuring exceptional support and compliance with established standards for USIS Commercial Operations. Act as the senior point of contact for escalated delivery issues, ensuring swift resolution and maintaining strong customer relationships.•Engage directly with stakeholders and senior leadership to align our goals with client needs, fostering transparent communication and proactive problem-solving, and ensuring that Equifax data and insights are effectively delivered to customers.•Ensure that the quality and performance of services meet customer expectations by monitoring progress, tracking key performance indicators (KPIs), and managing budgets to maintain client satisfaction and achieve business objectives. •Lead cross-functional teams to deliver projects on time, within budget and while ensuring to the agreed upon SLAs by monitoring performance metrics and taking corrective action when necessary. •Collaborate with Customer Success and Support teams to ensure ongoing customer engagement and satisfaction by responding to service disruptions, investigating root causes and implementing solutions to prevent recurrence.•Prepare insightful presentations to senior leadership that identify opportunities to optimize service delivery processes and implement improvements.•Drive continuous improvement in delivery processes, tools and methodologies to optimize efficiency and customer outcomes. Implement best practices for project management, risk management and quality assurance.

Education

• Keller Graduate School of Management of DeVry University

  Master of Accounting and Finance, CFA exam preparation emphasis

• Johnson Magnet

  High School Diploma, Health Professions

• University of Phoenix

  Master of Business Administration - MBA

• Georgia State University - J. Mack Robinson College of Business

  Bachelor of Business Administration - BBA, Management and Real Estate Concentration: Human Resources