Nicole C. Rio Torto
Customer Experience @ V.tal | Account Management, Project Management
- Role
- Customer Experience at V.tal
- Location
- Miami, FL, US
- LinkedIn followers
- 500 followers
About Nicole C. Rio Torto
I bring 10+ years of experience managing end-to-end customer relationships and solving…
Experience
Customer Experience
Jul 2022 — Present · Miami-Fort Lauderdale, FL, US
Serve as the dedicated customer care lead for all international customers, with a focus on OTTs and high-value accounts.• Implemented proactive strategies during the GlobeNet/V.Tal merger to ensure customer satisfaction, business continuity, and minimal disruption to services.• Managed billing disputes, SLA credits, and service disconnections, ensuring compliance with contractual obligations and driving swift resolutions.• Partnered with the Sales team on contract management and provisioning, streamlining cross-department workflows and accelerating order execution.• Proactively identified service-related issues, created tailored action plans, and collaborated with internal teams to deliver long-term service improvements and strengthen client retention.
Education
Florida International University
Bachelor’s Degree, Hospitality Management
2012 — 2014
Broward College
Associate's Degree, Marketing/Marketing Management, General
2010 — 2012
Skills
- Event Planning
- Customer Service
- Time Management
- Hospitality
- Powerpoint
- Teamwork
- Microsoft Word
- Microsoft Office
- Microsoft Excel
- Management
- Sales
- Research
- Strategic Planning
- Event Management
- Marketing Strategy
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