Nicole Bosco
Senior Customer Success Manager
- Role
- Senior Customer Success Manager at LivePerson
- Location
- Miami Beach, FL, US
- LinkedIn followers
- 500 followers
About Nicole Bosco
Self-motivated and adaptable with a strong service orientation and “do what it takes” attitude. A collaborative, innovative customer success leader who brings expertise in building customer centric teams to drive customer conversion, client satisfaction and revenue growth. Proven track record of shaping strong and lasting customer relationships with key stakeholders within enterprise accounts (Fortune 500), developing strategic roadmaps, driving product adoption of SaaS software solutions, and maximizing value to drive ongoing customer success.
Experience
Senior Customer Success Manager
Apr 2024 — Present · Miami, FL, US
Own and grow a $5M+ enterprise portfolio, driving adoption, value realization, and long-term customer satisfaction.• Act as a trusted advisor to Fortune 500 clients, developing tailored success plans aligned with AI-driven digital transformation goals.• Partner cross-functionally with Product, Sales, Engineering, Support and Marketing to influence product roadmaps and deliver best-in-class customer experiences.• Lead onboarding, enablement, and full lifecycle management, ensuring seamless transitions from implementation through renewal.• Proactively mitigate churn risk by engaging senior stakeholders and leveraging analytics to surface insights and opportunities.• Deliver QBRs and executive-level presentations, building business cases for innovation and expansion using LivePerson’s AI and messaging solutions.• Work with iconic brands including Tiffany & Co, Sleep Number, IBM Cloud, Constellation Energy, AmeriGas, 1-800 Contacts, and The Cosmopolitan of Las Vegas.
Education
University of Miami
Bachelor of the Arts in Communications, Public Relations, Communications, Media Relations
2002 — 2006
Skills
- Marketing Strategy
- Direct Sales
- Real Time Media
- Team Leadership
- Sales Management
- Sales Process
- Online Advertising
- Competitive Analysis
- Sales Operations
- Customer Retention
- Contract Negotiation
- Selling
- Start-Ups
- Sales Recruitment
- Software Sales
- Lead Generation
- Saas
- Online Media Management
- Strategy
- Digital Marketing
- Content Marketing
- Team Management
- Strategic Planning
- Sales
- Sales Presentations
- Sseo
- Social Media Measurement
- Social Media Marketing
- Investor Relations
- Strategic Partnerships
- B2b
- Account Management
- Training
- New Business Development
- Social Media Advertising
- Solution Selling
- Software Industry
- Advertising
- Management
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