Nicole Abukusumo

WORK HISTORY

EDUCATION

ABOUT NICOLE ABUKUSUMO

A driven professional with 14+ years of expertise in business development, operations, account success, senior project management, and creative direction across several industries. Passionate team leader with a high-level focus and a hands-on analytical approach to all areas of leadership from brand strategy to client success. I come with a diverse list of credentials that allow me to create lasting growth, connection, and revenue. With a successful history as an entrepreneur and B2B account leader, I am committed to exceeding expectations. I am nimble at using my skills in forecasting, sales, management, design, & creative problem-solving to creatively solve problems and minimize risks, doing what it takes to get results. Outside of work, I am a creative at heart. At home, I love to create beautiful spaces, places, outfits, and situations (in the garden, on the patio, on the dinner tables, or for events) that are inspiring, and love to share them with loved ones. I am Currently open to new connections and looking to grow my network. Please connect with me on LinkedIn or directly at n••••••••@gmail.com. Skills & Achievements: Refined Operations Management: Operations manager at one of the fastest-growing digital marketing agencies in Michigan. Leading a team of 10 writers, 2 editors, and worked alongside a talented team of designers, developers, and SEO experts to meet and exceed expectations for 15+ clients. Stellar Account Leadership & Improved Client Satisfaction: Led initiatives to understand client needs, aligning with brand DNA to drive profitability; achieved a 30% increase in adoption rate, a 25% increase in average item reorders and strengthened client relationships. Exponential Revenue Growth: Developed and executed detailed product SKU plans, leveraging on-brand direction, client input, and sales data analysis to drive exponential growth in revenue by 54% within 6 months, and 250% within 22 months! Expert Communication & Optimized Resources: Implemented cross-functional collaboration across 5 teams, optimizing communication channels, and creating a shared database and time action calendar resulting in a 10% decrease in delivery time and an increase in customer satisfaction. Proven Leadership: Championed 4 teams in the conceptualization/execution of 800++(top-performing) designs annually; facilitated expertise in creative production techniques, leading to high-volume orders with 3 pivotal accounts.