Nicole M.

About Nicole M.

I am a Security Risk and Investigations professional with experience leading third-party access governance, fraud detection, and investigative quality assurance within a high-scale enterprise environment. At Amazon, I served as a Risk Program Manager overseeing security control assessments for third-party developers requesting API access. I evaluated encryption standards, authorization models, least-privilege enforcement, data retention practices, and incident response preparedness in accordance with Developer Program Policies and Acceptable Use standards. Based on risk posture and validated business need, I granted, scoped, or denied access, including adjudication of PII versus non-PII permissions.Prior to this role, I conducted time-sensitive fraud investigations under 24-hour SLAs, analyzing IP correlations, account linkages, login relationships, and transaction patterns to identify account takeovers and identity theft. I executed enforcement actions and collaborated with cross-functional teams to mitigate risk.In addition, I designed and implemented a Quality Assurance framework to audit investigative decision-making, reducing escalations by 50% and achieving a 96% quality adherence benchmark. I also built and delivered structured training programs that improved investigative accuracy and technical proficiency across teams.Currently pursuing a Bachelor of Science in Cybersecurity and Information Assurance at Western Governors University, I am focused on advancing into Insider Threat, Digital Investigations, or Threat Analysis roles where I can apply investigative methodology, access governance expertise, and behavioral anomaly analysis to protect organizations and users.

Experience

1. Ai Trainer

   Handshake

   Nov 2025 — Present

   Perform independent, project-based AI training and evaluation tasks- Review, assess, and rank AI-generated outputs to support model quality, accuracy, and alignment with provided guidelines- Evaluate multimedia and multimodal content, which may include text, image, audio, or video outputs produced by AI systems- Follow detailed project instructions and quality criteria to ensure consistent, high-accuracy evaluations- Contribute feedback that supports ongoing improvement of AI systems while maintaining confidentiality and adhering to project guidelines.

Education

• Western Governors University

  Bachelor of Science - BS

  2025