Nicole Young

Sr Salesforce Administrator @ExchangeRight Real Estate

Identify opportunities, from a technical perspective, for promoting process efficiency, simplification, and improving application performance-Manage user access management, role assignments, uploads, data exports, profiles, sharing rules, workflows and validation rules-Engage with key stakeholders across the organization-Provide first-level support, including issue identification and resolution/escalation-Provide ad hoc training to Salesforce users as required, to help expand knowledge and adoption of Salesforce’s capabilities-Handle ad hoc reporting requests, and optimize the user experience related to reports and dashboards-Monitor and analyze site metrics, system performance, and user activity-Utilize DemandTools to maintain data quality, data imports and record deduplication-Manage 3rd Party app installation, configuration, and deployment e.g. DocuSign