Nicole Wisner

WORK HISTORY

EDUCATION

ABOUT NICOLE WISNER

Accomplished Senior Account Manager with 15+ years of experience strengthening business partnerships through exemplary service delivery and customer relations. A motivated professional that specializes in customer support, sales, brand awareness, and driving business growth. Senior Account Manager | PMP | Customer Support Specialist Email: v••••••••@gmail.comProven track record of working well under pressure, multi-tasking and managing competing demands, and meeting critical deadlines in fast-paced environments with a professional attitude. Responsive communicator with strong interpersonal skills and an ability to develop rapport and build trust with clients, and to work collaboratively with colleagues and other stakeholders.Collaborate with internal teams and external partners to meet sales goals, providing recommendations based on trends, data, production, and market analysis. Implement solutions that improve processes, Manage projects full cycle, meeting milestones on time and within budget. Utilize interpersonal communication, organization, time management, problem-solving, and decision-making skills to resolve customer concerns quickly and appropriately. Expertise includes e-commerce, direct-to-consumer channels (DTC), forecasting and demand planning, and inventory management.CORE COMPETENCIES​• Account Management• Project Management • Business Development• Customer & Client Support• Scheduling & Documentation• Strategic Thinking• Problem-Solving• Negotiation• Team CollaborationACCOMPLISHMENTS:~Leading and managing retail account initiatives, transitioning to e-commerce and direct to consumer channels that generated results of 40% increases in business.~Managed and positively impacted multiple major leagues specializing in team-specific merchandise (NFL, NBA, MLB, NHL, NCAA, MLS) for major mid-tier (middle market) businesses with a focus on retail chains, eCommerce, and direct to consumer channels.~Managed Brick & Mortar, e-commerce, and DTC (Direct to Consumer) including US & Canada for specific core accounts resulting in increased sales volume.Certifications: Project Management Professional (PMP)Please contact me at v••••••••@gmail.com with Project Management/Account Management and Customer Support opportunities.