Nicole Williams
ITSM Consultant IV at Kaiser Permanente
- Role
- Itsm Consultant Iv at Kaiser Permanente
- Location
- Vancouver, WA, US
- LinkedIn followers
- 500 followers
About Nicole Williams
Dynamic, outstanding IT support specialist with 18 years of progressive achievement and demonstrated excellence in technical support. Extremely detail oriented and adept at multitasking, organization and project completion. Dedicated, versatile and hardworking, recognized as an excellent team member; able to learn on the fly, “wears many hats” and enjoys working efficiently both in and outside of a team environment.Specialties: TroubleshootingIssue resolutionProject management/implementationCustomer ServiceCustomer TrainingTechnical Writing
Experience
Itsm Consultant Iv
Jun 2025 — Present · Vancouver, WA, US
Education
San José State University
BA, Clinical/Counseling Psychology
1994 — 1997
Skills
- Adobe Acrobat
- Windows
- Peoplesoft
- Powerpoint
- Outlook
- Xml
- Laptops
- Wireless
- Active Directory
- Unix
- Windows Server
- Hardware
- Microsoft Word
- Troubleshooting
- Desktop Support
- System Deployment
- Crm
- Itil
- IT Operations
- Leadership
- Change Management
- Technical Documentation
- Telecommunications
- Analysis
- Customer Satisfaction
- Training
- Web Design
- Teamwork
- Oracle
- Firewalls
- Remote Desktop
- Data Analysis
- Crystal Reports
- Help Desk Support
- Blackberry Enterprise Server
- Group Policy
- Mysql
- Customer Service
- Project Management
- Software Documentation
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