Nicole W.
Customer Success Manager/ Vendor Manager @ TransPerfect | Technical Sales, HubSpot CRM
- Role
- Project Manager Vendor Manager at TransPerfect
- Location
- Woodbridge, VA, US
- LinkedIn followers
- 500 followers
About Nicole W.
As a Project Manager at TransPerfect, I leverage my technical sales and customer success skills to deliver solutions that meet the diverse and evolving needs of our clients. I have over 2 years of experience in facilitating the onboarding process, boosting revenue by 20%, leading technical presentations, and overseeing the recruitment and staffing of specialized interpreters.I am passionate about building and nurturing strong client relationships and ensuring satisfaction and retention with our innovative products and services. I proactively identify and resolve potential challenges, collaborate with cross-functional teams, and provide critical feedback and insights for product enhancement. My goal is to help our clients achieve their business objectives and solve their communication and collaboration challenges.
Experience
Project Manager Vendor Manager
Sep 2021 — Present · US
Facilitate the onboarding process for new clients, ensuring a smooth transition and alignment with their specific needs and goals.Boost revenue by 20% by employing innovative sales strategies.Lead monthly technical presentations and demonstrations for a team of over 40 members.Oversee the recruitment and staffing of specialized interpreters, leading to a monthly revenue increase of into target industries to gain insights into current trends and events.Direct a project, enhancing communication and collaboration processes.Take a proactive approach in managing customer portfolios by crafting personalized success strategies.Work closely with various departments to ensure a unified and exceptional customer support experience.Schedule and conduct regular customer check-ins, fostering elevated levels of satisfaction.Leverage data analytics to recognize emerging trends and inform continuous enhancements.
Education
Strayer University
Bachelor of Business Administration - BBA, Project Management
The Tech Mindset
Certificate, Customer Success Management
Careerist
Certificate, Sales Engineer
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