Nicole Mills
Community Manager | Social Media & Engagement | Building Vibrant Online Communities | 11M+ Audience Experience
- Role
- Brand Community Manager at 143 Studios, LLC
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Nicole Mills
Experience leading community and content strategy for major brands, including 143…
Experience
Brand Community Manager
Apr 2024 — Present
Managed community engagement across Instagram, Facebook, TikTok, and LinkedIn by monitoring conversations and responding promptly to inquiries, comments, and suggestions- Collaborated with internal teams to ensure unified brand messaging and a seamless customer experience across all social channels- Identified and recommended relevant social media trends and emerging technologies to guide strategic content planning- Scheduled and published social content, serving as the final checkpoint for accuracy, tone, and quality control- Developed internal systems to boost community engagement, including content suggestion trackers and documentation- Leveraged social listening tools like Spinklr to track sentiment, identify opportunities, and stay connected with the audience- Curated and shared daily inspirational messages sourced from the community to foster internal culture and motivation.
Education
Ramapo College of New Jersey
Bachelor’s Degree, Communication and Media Studies
2015 — 2017
Skills
- Marketing
- Teamwork
- Multitasking
- Customer Service
- Public Relations
- Social Media Marketing
- Microsoft Excel
- Video Editing
- Creative Writing
- Photo Assisting
- Event Planning
- Organizational Leadership
- Public Speaking
- Microsoft Word
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