Nicole Wells

About Nicole Wells

Experienced Consultant Care Manager with a demonstrated history of working in the information technology and services industry. Skilled in Coaching, Technical Recruiting, Staffing Services, College Recruiting, and Screening. Strong relationship management professional with a B.A focused in Broadcasting and Electronic Media from Eastern Kentucky University.

Experience

1. Consultant Care Manager

   CBTS

   Nov 2010 — Present · Cincinnati, OH, US

   Directly manage and support over 200 billable consultants• Serve as the primary point of contact for onboarding, device management, time tracking, issue management, and client communication• Conduct annual consultant appraisals, including performance reviews, feedback, and merit increase negotiations, if warranted• Market field staff to account management and recruiting to maintain consultant billing and revenue• Foster a collaborative working style with internal stakeholders, contributing to increasing revenue and profit since joining CBTS• Work closely with HR to ensure a seamless transition from onboarding to client placement• Liaise between account management and consultants, providing feedback, managing project extensions, and handling terminations• Reconcile weekly timecards with multiple vendor time tracking systems to ensure accurate billing and payroll• Address and manage all consultant issues, effectively resolving any complaints from clients or field staff• Coordinate client travel arrangements for field staff and ensure proper billable reimbursement• Organize corporate and consultant appreciation events• Collaborate closely with clients to ensure compliance with vaccination requirements and other specific mandates

Education

• Eastern Kentucky University

  B.A

  1998 — 2001