Nicole Weidner

About Nicole Weidner

Accomplished healthcare professional with 15+ years of experience in hospital and medical…

Experience

1. Client Success Manager

   Uniguest

   Dec 2021 — Present

   Utilize pCare and industry best practice to improve patient and healthcare facility satisfaction, increase system utilization, and drive positive outcomesMeet with patients, answer questions regarding the system, and address service requests to deliver outstanding customer supportAccountable for support of post implementation interactive servicesLead staff trainings on new and existing pCare featuresConduct daily rounds to units to visit new admits to orient them to pCareAct as first level of support for end users at the hospitalConduct daily rounds to units to check in with staff on any pCare training needs, questions or concernsBuild and manage relationships with key client stakeholders including administrators, nursing staff and PX team membersReview utilization data with organization and units on a regular basis and recommend opportunities to improve utilizationProvide customers with updates on pCare features and applications and recommend opportunities for enhanced offeringsAttend meetings/committees relevant to pCare initiatives (e.g. Patient Education Council)Manage patient education and user interface contentSeek opportunities to implement additional best practices for adoption and outcomes with support of team membersTrack customer satisfaction, and project status, solicit feedback from patients and staff and provide internal updates and recommendations for improvement on state of account

Education

• John Jay College (CUNY)

  Master of Public Administration (M.P.A.)

  2015 — 2017

• John Jay College (CUNY)

  Master of Public Administration - MPA