Nicole Raymond Ward

About Nicole Raymond Ward

Driven and passionate professional with unique and extensive experience managing key operational, strategic, and administrative components for prominent soccer organizations at all levels of the sport. Credited with tremendous business acumen and vision with a customer-service mentality. Able to digest complex situations that span across departments and establish workflows/timelines for accurate delivery of outputs from multiple stakeholders. Takes initiative to understand what is needed and delivers consistent, high-quality results, amongst a large volume of outputs with a wide range of needs.

Experience

1. Director of Operations

   Professional Referee Organization

   Jan 2023 — Present

   Leading a high-performing team to execute key operational goals by strategizing, analyzing, optimizing and implementing new processes to improve PRO’s operations.*Collaborate with internal and external stakeholders across all levels and functions to translate strategies into specific, results-driven initiatives and operations.*Design compelling analyses and build business cases to inform strategic decisions.*Provide strategic and operational support and monitoring progress during implementation across multiple departments• Managing staff members working in operations, data analysis, tactical analysis, travel and IT roles.• Optimizing existing procedures designed to support PRO’s operations.• Identifying, evaluating, and implementing new processes to improve PRO’s operations.• Acting as primary project manager for systems and workflow enhancement.• Overseeing the provision of travel and IT services for the company.• Manage the financial budget of the Operations department.• Attending weekly calls for PRO Directors with PRO’s General Manager and C-level executives.• Delivering periodic presentations to senior executives.

Education

• Flagler College

  B.A., Sport Management, Business Administration

  2002 — 2006

Skills

• Event Planning
• Fundraising
• Athletics
• Marketing Communications
• Social Networking
• Management
• Strategic Planning
• Able to Multi-Task
• Sponsorship
• Administration
• Marketing
• Coaching
• Leadership
• Budgets
• Operating Budgets
• Soccer
• Sports
• Sports Management
• Organizing
• Customer Service
• Social Media
• Sports Marketing
• Public Speaking
• Microsoft Office
• Policy
• Event Management