Nicole Waltrip

Experience

1. Corporate F & B Director

   Westgate Resorts

   Dec 2023 — Present · Orlando, FL, US

   As the Corporate Director of Food & Beverage at Westgate Resorts, I oversee the strategic vision, operational excellence, and financial success of 80+ F&B outlets across 22 resorts, some with as many as 3,162 units. My leadership ensures that each venue, ranging from fine dining and casual eateries to bars and quick-service locations, delivers an exceptional guest experience while maintaining operational efficiency and profitability. I spearhead brand standardization, service experience, and market-driven strategies to enhance guest satisfaction and drive revenue growth.In this role, I lead comprehensive training programs, ensuring that all F&B Directors, General Managers, and frontline teams are equipped with the skills, knowledge, and leadership capabilities to uphold the highest service standards. I have successfully hired, onboarded, and developed numerous F&B Directors, reinforcing a culture of excellence and continuous improvement. My initiatives include leadership training, process optimization, and financial management strategies, all designed to maximize performance and streamline operations.Beyond daily oversight, I provide financial and operational guidance. I collaborate closely with executive teams on new concept development, renovation projects, and expansion initiatives, ensuring that Westgate Resorts remains at the forefront of hospitality innovation. With a passion for guest experience and a results-driven mindset, I continuously elevate the F&B division, creating memorable dining experiences that align with Westgate’s legacy of excellence.

Education

• University of Central Florida

  Bachelor’s Degree, Political Science and Government & Economics

  2003 — 2008

Skills

• Leadership
• Microsoft Office
• Sales
• Hospitality Industry
• Food & Beverage
• Catering
• Customer Service
• Management
• Team Building