Nicole Walls

About Nicole Walls

With over a decade of experience spanning Recruiting, National Operations, Training, and…

Experience

1. Client Delivery Manager

   PeopleScout

   Aug 2022 — Present

   As a strategic leader and trusted client partner, I am responsible for maintaining and expanding key client relationships while identifying and developing new business opportunities. I lead a high-performing team of up to 17 employees, providing direction in recruiting strategy, training, and process optimization to support sustainable growth.Key Responsibilities & Achievements-Increased revenue and productivity by 22% within my first quarter through operational improvements and targeted team development-Recovered upwards of $500K in previously unbilled revenue, impacting overall fiscal performance and improving client trust-Oversee ROD contract management, including collaboration with various partnerships and stakeholders to ensure compliance, satisfaction, and alignment across the board-Manage and analyze monthly and quarterly P&L statements, ensuring consistent profitability and operational efficiency. Operating at a segment profit margin well above company or industry standards-Lead forecasting efforts on a weekly, monthly, and quarterly basis to align business strategy with financial goals-Implemented scalable processes and procedures for RPO/ROD teams, aligning with client core values and industry standards-Serve as a key liaison between client stakeholders and internal teams to ensure optimal service delivery and strategic alignment-Personally mentor and develop team members, fostering professional growth and contributing to a culture of growth and excellence.

Education

• California State Polytechnic University-Pomona

  Bachelor of Science - BS