Nicole Szoko
Guest Experience Lead @lululemon
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WORK HISTORY
Guest Experience Lead @lululemon
Louisville, KY, US
Lead on-floor learning and performance coaching as Supervisor on Duty, driving consistent guest experience, team engagement, and daily sales results.Deliver real-time technical product education and coaching, adapting messaging to diverse guest needs and learning styles.Coach, observe, and provide in-the-moment feedback to team members, supporting skill development, confidence, and performance improvement.Partner with store leadership on hiring, onboarding, and training, contributing to talent decisions and accelerated ramp-up of new educators.Analyze daily business metrics to identify performance gaps and adjust floor strategy, staffing, and coaching priorities accordingly.Foster an inclusive, high-energy team culture by modeling lululemon values and creating psychologically safe learning environments.
EDUCATION
Marian University Indianapolis
Master of Arts (MA), Secondary Education and Teaching
Ball State University
Bachelor of Science - BS, Global Humanitarianism & Social Justice
SKILLS
ABOUT NICOLE SZOKO
I’m a passionate Learning and Development Specialist who thrives on designing engaging learning experiences, coaching individuals to unlock their potential, and delivering seamless training programs. Over the past decade, I’ve partnered with organizations worldwide to deliver impactful learning programs—facilitating training sessions for diverse teams and coordinating large-scale events with precision and care. My expertise extends to enhancing onboarding and operational processes, streamlining transitions, and improving efficiency without ever losing sight of the learner experience. Empowering Through Coaching and Training Designing Engaging Learning Experiences Streamlining Processes to Enhance Learning Outcomes Designed and delivered 50+ customized learning experiences, blending instructional design with innovative strategies to meet diverse learner needs. Facilitated both virtual and in-person training sessions for audiences ranging from 3 to 250+ participants, adapting delivery to maximize engagement and impact. Worked with organizations ranging from solopreneurs to global enterprises, tailoring solutions that align with unique business goals and learner expectations.Known for simplifying technical details and fostering collaborative environments, I create spaces where people feel empowered, connected, and inspired to grow. Whether I’m developing training strategies, consulting on learning initiatives, or coordinating events, I approach every opportunity with curiosity, care, and a commitment to making a meaningful impact.Key Skills: Learning Program Design | Virtual & In-Person Training Delivery | Event Coordination & Management | Onboarding & Process Improvement | Learning Management Systems (LMS)| Instructional Design | Coaching & Mentorship | Stakeholder Engagement | Cross-Functional Collaboration | Project Management | Data Analysis & Reporting | E-learning Solutions | Curriculum Development | Digital Tools Integration | Workflow Optimization | Strategic Communication | Adult Learning Principles | Facilitating Collaborative Environments
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